Luisa Natural

All orders to Greece are shipped with ACS and in Europe and to the Rest of the World with DHL.

Greece €4
1-2 working days (free on orders above €100)

EU Countries* €23
2-3 working days (free on orders above €300)

Partner Countries** €28
3-4 working days (free on orders above €350)

Rest of the World €35
3-5 working days (free on orders above €450)

*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden

**Jordan, Algeria, Andorra, Turkey, Bahrain, Egypt, Israel, Kuwait, Qatar, Saudi Arabia, United Arab Emirates, United States, Canada, United Kingdom, Albania, Belarus, Bosnia & Herzegovina, Gibraltar, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, San Marino, Greenland, Switzerland, Iceland 

*** Should there be any remote address within a country there might extra charges imposed that we will advise you prior to shippingers about your products.

REPLACEMENTS & REFUNDS
If for any reason you are not satisfied with your purchase, we at JUSTBRAZIL, offer the possibility of store credit, exchange or refund. 

RESTRICTIONS
1. Returns on orders outside EU are not accepted dues to high taxes and charges. We encourage you choose with care the preferred size and fitting.
2. Returns are accepted once we have been notified within 7 days of the order's delivery date.
3. Returns are not accepted on: swimwear, sunglasses, beauty products or any products labeled in product description as "NON-RETURNABLE" 
4. Return on sale items are non-refundable but you can always receive a credit-note
5. The product and its packaging have not been used or damage, it is in a sealable condition with its tag.
6. The product is accompanied by all necessary documents to prove transaction.

IMPORTANT NOTES
- An item from the initial order can be replaced up to 2 times.
- Refunds will be processed within 7 working days from the date the returned items have been checked and accepted. 
- Refunds can only be remitted to the initial credit card, Paypal or bank account used when the initial order was placed. 
- Orders paid with credit card instalments cannot be refunded and a store credit will be offered instead for future purchases
- Store Credit is valid for 12 months from the day that has been issued
- In isolated areas, extra shipping cost may apply. We will, however, make sure we let you know otherwise before we ship your order.

RETURN SHIPPING & HANDLING EXPENSES
In all above cases both conditions and charges for handling packaging and shipping do apply and we would ask you to read them carefully prior placing an order. 
The Shipping/Return charges:
a. In the event of refund all shipping charges are charged (including the initial free shipping charge)
b. In the event of exchange only the shipping charges to return and re-send the new item are charged 
c. Shipping charges are non-refundable.
d. In the case of a customer who initially ordered 2 items or more and wishes a refund on just one item but the final total order does not meet the free-shipping requirements of the first order, shipping costs of the initial order will be charged together with the return fee.

CHARGES
Greece / ACS / €4 fee
EU Countries* / DHL / €23 fee
Partner Countries** / non-refundable
Rest of the World / non-refundable